It is often necessary to hand over a major outsourced IT support service contract to an outside agency, as it is the best way of minimizing disruption. While hiring a service provider with a well-established reputation and track record, in this instance, is far preferable, it is important to first consider the quality of work prior to making such a decision. Ask the potential firm about its past performance, its ability to meet deadlines and at the same time it has a proven track record. While the very first step in the decision making process should be a consultation with the IT department, you should also take into account a quality perspective of the chosen service provider.
Outsourcing the work will usually involve dealing with the management from a centralized point of view, that is, the location of the provider and the time the project takes will determine the time taken to service the customers. When determining the cost of outsourced IT services, you must factor in the productivity and the quality of work, as well as the availability of personnel to ensure that your business will be able to meet its targets.
It is advisable to hire a service provider that is professional and highly experienced.
They will be able to handle any queries and issues, which are most likely to arise during the project and they will also be able to minimize disruption, which could be caused by unexpected cancellations, unanticipated delays and different technical support needs that may arise during the project.
It is always advisable to work with an experienced company to cover the first service contract, after the IT department has ascertained that there are no problems with the overall project. Once you decide to outsource the project, it is important to inform the IT department of your intentions and the reasons behind the move. At the same time, it is important to have all the necessary documentation ready to hand before the contract is awarded to a foreign company.
Some companies are good at managing multiple projects while others cannot handle multiple IT service contracts at once. This is something that must be discussed before the project begins.
What Are The Benefits of Outsourcing IT?
The benefits of outsourcing are countless and when the IT department decides to outsource the work to a third party company, there are some things that need to be considered before signing any papers. In many cases, it is also advisable to make a request for a feasibility study before handing over any contract.
After deciding to outsource the IT project, it is essential to establish a system to monitor the progress of the project and the service provider. The IT department will be able to notify the service provider whenever the end date has been reached or when there are concerns regarding the project’s completion.
There are some elements that are essential to maintaining the business system, which means that there is no point in outsourcing these to a third party company. In addition, the outsourcing firm should make sure that it can create or modify a system for a specific project, including deployment of software, security features and the monitoring and controlling of the service.
Apart from the documentation needed to hand over the project, the IT department should get approval for transfer of the service before the handover is completed. This ensures that the company that is handing over the project will not lose out on the revenue from the customers.
While outsourcing can benefit the business, the IT department must take note of the risks involved in outsourced IT and must be responsible for taking care of these risks.
- This responsibility includes the handling of the service provider’s work orders, data collection, documentation, problem resolution and training.
- The IT department should be well versed with all the service providers that it has to deal with in future, in order to ensure that there are no mishaps that can happen due to a lack of knowledge of the process.
- An IT department will also need to train the employees so that they do not become obsolete in the coming years.